Service & Support | Service Offerings

Field Service

Just as Puritan Bennett^® ventilators are known for reliability, our Field Service Organization is known for delivering reliable service. We offer one of the largest and most experienced field service organizations in the industry. In fact, Puritan Bennett consistently earns superior rankings when benchmarked against competitive service organizations.

Field Service for Acute Care Providers: Bringing service to you
A hallmark of our Field Service Organization is the accessibility of our Customer Support Engineers (CSEs). They are quick to respond, friendly and professional. Our CSEs are experts in Puritan Bennett ventilators. They have a comprehensive knowledge of ventilator technology. Most importantly, with CSEs stationed in offices around the United States, there's a qualified CSE near you.

Customer Support Engineers: An Intrinsic Part of Your Respiratory Care Team
Each of our knowledgeable CSEs take pride in the personal relationship they develop with customers. They get to know your organization and its needs and, in turn, offer customized solutions that meet the specific goals of your respiratory care department.

Other features and benefits of Puritan Bennett Field Service:

• Flexible service options: Our specially trained staff can help you select the best service plan to fit your facility – and your budget.
• Ventilator know-how: With more than 50 years in the industry, Puritan Bennett knows ventilation technology and understands the needs of your respiratory care staff.
• Confidence in quality: We use Genuine Puritan Bennett^® Parts that have been validated and tested to ensure your ventilators continue to perform to their original specifications.